1. What sizes do you offer?
We offer a full range of sizes, including standard US sizes and custom sizes. Size charts are available on each product page. If you need help choosing a size, feel free to contact us.
2. Can I customize the color or style of a gown?
Yes! Some of our dresses offer customizable color options. If customization is available, it will be listed on the product page.
3. How long does it take to process an order?
Standard orders are processed within 1–3 business days. Custom or made-to-order gowns may take 5–10 business days before shipping.
4. Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times vary by country. Please see our [Shipping Policy] for more details.
5. What is your return policy?
We accept returns for eligible items within 7–14 days of delivery. Items must be unworn, unwashed, and in original condition. See our [Return & Exchange Policy] for more information.
6. What payment methods do you accept?
We accept major credit and debit cards (Visa, MasterCard, AMEX), PayPal, and other secure payment options displayed at checkout.
7. Will the gown look exactly like the pictures?
We do our best to ensure that product images reflect the actual item. However, slight color differences may occur due to lighting or screen settings.
8. Do you offer gift packaging or gift cards?
Yes! We offer gift wrapping at checkout, and you can also purchase electronic gift cards.
9. Can I try on a gown before purchasing?
We are primarily an online store, but if we have a showroom or physical location in your area, it will be listed on our [Contact] page.
10. How can I contact customer support?
You can email us at [Insert Email] or fill out the contact form on our [Contact Us] page. Our team typically responds within 24 hours on business days.