At [Your Store Name], we are committed to delivering your gowns and formal dresses in a timely, safe, and secure manner. This Shipping Policy explains our shipping timelines, costs, and procedures.
1. Order Processing Time
- All orders are processed within 1–3 business days (excluding weekends and holidays).
- Made-to-order or pre-order items may require additional processing time (typically 5–10 business days).
- Once shipped, you will receive a confirmation email with tracking information.
2. Shipping Destinations
We currently ship to:
- All U.S. states (including Alaska & Hawaii)
- Selected international countries (see checkout for options)
If your country is not listed at checkout, please contact us for a custom quote.
3. Estimated Delivery Time
| Destination | Shipping Method | Estimated Delivery Time |
|---|---|---|
| United States | Standard Shipping | 5–8 business days |
| United States | Express Shipping | 2–3 business days |
| International | Standard International | 10–20 business days |
Note: Delivery times may vary based on location, customs clearance, and shipping carrier delays.
4. Shipping Costs
- Shipping costs are calculated at checkout based on weight, size, and destination.
- Free shipping may be offered on qualifying orders (e.g. over $150).
- International shipments may incur customs duties or taxes, which are the responsibility of the recipient.
5. Delivery Issues
If your package is lost, delayed, or damaged in transit:
- Contact us at [Insert Contact Email] within 7 days of the estimated delivery date
- For damaged items, please provide clear photos of the damage and packaging
- We will help resolve the issue with the shipping carrier promptly
We are not responsible for delays caused by incorrect shipping addresses or customs holds.
6. Order Tracking
Once your order is shipped, we will send a tracking number via email.
You can also track your order status in your account dashboard on our website.