At [Your Store Name], we want you to feel confident and beautiful in your purchase. If for any reason you are not completely satisfied with your gown or dress, please review our return and exchange policy below.

🔄 1. Eligibility for Returns

To be eligible for a return:

  • The item must be unworn, unaltered, and in its original condition
  • All tags must be attached, and the item must be returned in its original packaging
  • The return request must be made within 7–14 days of delivery
  • Proof of purchase is required (order number or receipt)

❗ We reserve the right to deny returns that do not meet the above criteria.

🚫 2. Non-Returnable Items

We do not accept returns or exchanges for:

  • Custom-sized or made-to-order gowns
  • Items marked as final sale or clearance
  • Worn, damaged, or stained items (including makeup, perfume, or deodorant stains)

🔁 3. Exchanges

We accept exchanges for:

  • Incorrect size or color (if stock is available)
  • Damaged or defective items upon delivery

To request an exchange, contact us within 5 days of receiving the item with photos and your order number.

📝 4. Return Process

  1. Email us at [Insert Contact Email] with your order number and reason for return
  2. Await return authorization and instructions
  3. Ship the item back using a trackable service
  4. Once received and inspected, we will process your refund or exchange

⚠️ Unauthorized returns will not be accepted or refunded.

💸 5. Refunds

  • Approved refunds will be processed back to your original payment method within 5–10 business days
  • Shipping charges are non-refundable
  • A restocking fee of [Insert % or amount] may apply in some cases

🚚 6. Return Shipping

  • If the return is due to our error (wrong item, damage), we cover return shipping
  • For other reasons (e.g. size doesn’t fit, change of mind), the customer is responsible for return shipping costs